Refund & Return
At Toys4MyKids, we strive to ensure that you are fully satisfied with your purchase. However, if you are not completely happy with your order, we offer a straightforward return and refund process. Please take a moment to read through our policy.
Returns
If you wish to return an item, you have 15 days from the date of purchase to do so. The item must be returned in its original condition, unused, and in the original packaging, along with any included accessories or documentation. To initiate a return, please follow these steps:
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Contact our customer service team via email at info@Toys4MyKids.com to inform us of your intent to return the product.
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You will receive further instructions, including the return address and necessary documentation.
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Pack the item securely and send it back to us.
Please note that the return shipping costs are the responsibility of the customer. The return costs vary depending on the region from which you are sending the product. Make sure to use a trackable shipping service, as we cannot be responsible for lost returns.
Return Address
BigBuy
Calle de la Fábrica, 2
46180 Beniparrell
Valencia
Spain
Please note that the return shipping costs are the responsibility of the customer. The return costs vary depending on the region from which you are sending the product. Make sure to use a trackable shipping service, as we cannot be responsible for lost returns.
Refunds
After we receive and inspect your returned item, we will notify you via email. If the item meets the return conditions, we will process the refund. This process may take up to 14 business days. Refunds will be credited to the original payment method used during the purchase.
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Please note: Shipping costs from the original order are non-refundable unless the product is defective or damaged upon receipt.
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If the item is not in its original condition or if parts are missing due to customer negligence, a partial refund or no refund may be issued.
Delivery Times
For all orders placed within European countries, our standard delivery time is between 3 to 5 business days, depending on the shipping destination. We work hard to ensure your products arrive in the expected timeframe, but delays may occur due to external factors beyond our control (e.g., customs or shipping delays).
Warranty
All products available through Toys4MyKids are covered by a warranty as per European law.
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New Products: Every new product comes with a two-year warranty, covering manufacturing defects and failures.
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Reconditioned Products: Products that are refurbished or reconditioned come with a one-year warranty.
This warranty ensures that any defective product will be repaired or replaced at no cost to you. If a repair is not possible, we will offer a replacement or refund. The warranty does not cover damage caused by misuse, negligence, or normal wear and tear.
Exchanges
If you would like to exchange a product, please reach out to our customer service team. Exchanges are processed similarly to returns. Simply return the original item, and once we receive it, we will process the exchange for the new product.
Contact Us
For any questions or concerns regarding your return, refund, or warranty, please feel free to contact our support team at info@Toys4MyKids.com. We are here to assist you and ensure that your shopping experience at Toys4MyKids.com is exceptional.